rlive Privacy Policy

1. Introduction

rlive operates an online gaming and sports betting platform serving players in the Philippines. We are committed to handling your personal information responsibly and transparently. This Privacy Policy describes what data we collect, why we collect it, how it is used, and the rights available to you as a user.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. All three documents together govern your relationship with the platform.

2. Data We Collect

We collect personal data in the following ways:

Information You Provide Directly

• Full legal name and date of birth
• Philippine mobile number and email address
• Government-issued ID documents submitted for KYC verification
• Payment account details used for deposits and withdrawals (GCash number, Maya number, or bank account details)
• Communications sent to our support team

Information Collected Automatically

• IP address and approximate location
• Device type, operating system, and browser version
• Session duration, pages visited, and features used
• Betting and gaming activity logs — games played, amounts wagered, win/loss outcomes
• Login timestamps and OTP verification records

The table below summarises the main categories of data and why each is collected:

3. How We Use Your Data

rlive uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing registrations, and handling login authentication including OTP verification.
• Transaction processing: Processing PHP deposits and withdrawals via GCash, Maya, and Philippine bank transfer; maintaining accurate transaction records.
• Identity verification: Conducting KYC checks to verify your age (21+) and identity before processing your first withdrawal, as required for responsible platform operation.
• Customer support: Responding to your queries, investigating complaints, and resolving disputes related to your account or transactions.
• Security and fraud prevention: Monitoring for suspicious activity, protecting against unauthorised account access, and detecting patterns that may indicate fraud or abuse.
• Responsible gaming: Monitoring gaming activity to identify behaviour that may indicate problem gambling, and applying self-imposed limits or restrictions you have requested through the Responsible Gaming tools.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the platform and improve the overall experience.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from authorities.

4. Legal Basis for Processing

rlive processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you signed up for — account management, transaction processing, game access.
• Legal obligation: Processing required to comply with applicable laws, including record-keeping and identity verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Where we rely on consent — such as for certain cookies or optional communications — you may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

rlive does not sell, rent, or trade your personal data. We share information only in the following circumstances:

• Payment processors: Your payment details are shared with Philippine e-wallet and banking partners solely to process your deposits and withdrawals in PHP.
• Identity verification providers: Your ID documents and personal details may be shared with third-party KYC service providers to complete account verification.
• Technology providers: Hosting, security, and analytics providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law or in response to a valid legal request from a competent authority in the Philippines.
• Business transfers: In the event of a merger or acquisition, your data may be transferred to a successor entity, with notice provided to affected users.

All third-party providers we engage are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection requirements.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business needs. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable record-keeping obligations.
• Transaction records, including betting history and financial data, are retained in line with legal requirements for financial record-keeping.
• Technical and usage logs are retained for a shorter period sufficient for security monitoring and platform analysis purposes.
• Communications with our support team are retained for a reasonable period to support dispute resolution and service improvement.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7. Security Measures

rlive takes the security of your personal data seriously. We apply the following technical and organisational measures:

• SSL/TLS encryption: All data transmitted between your device and the rlive platform is encrypted in transit using industry-standard SSL/TLS protocols.
• OTP verification: Sensitive account actions — including login from a new device and withdrawal requests — require one-time password verification via your registered Philippine mobile number.
• Access controls: Access to personal data within rlive is restricted to authorised personnel who require it for their specific role. All access is logged and audited.
• Secure storage: Personal data and financial records are stored in secured environments with appropriate access restrictions and monitoring.
• Incident response: We maintain procedures to detect, investigate, and respond to data security incidents, and will notify affected users in line with applicable requirements if a breach occurs that affects their data.

While we take all reasonable precautions, no system is entirely immune to risk. You also play a role in keeping your account secure — see the Account Security section in our Terms and Conditions for guidance.

8. Cookies

rlive uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. We use the following types:

• Essential cookies: Required for the platform to function. These maintain your logged-in session and remember your preferences. These cannot be disabled without affecting platform functionality.
• Analytical cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off, and how features are used. Data is aggregated and not linked to individual identities.
• Security cookies: Support fraud detection and protect against automated attacks and unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the platform. rlive does not use advertising or cross-site tracking cookies.

9. Your Rights

As a user of rlive, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If any information we hold is inaccurate or incomplete, you may request that we correct it. You can also update basic account details directly through your account dashboard.
• Right to deletion: You may request that we delete your personal data, subject to any legal retention obligations that require us to keep certain records.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a concern is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before the withdrawal.
• Right to complain: If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

To exercise any of the above rights, contact us at the support email address shown in the footer of this page. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.

10. Minors

rlive is strictly an adult platform. Registration and use of the platform is permitted only for persons who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that an account has been registered by a minor, the account will be closed immediately and any associated data deleted in accordance with this policy.

If you believe a minor has registered on rlive, please contact support at the email in the footer so we can investigate and take appropriate action promptly.

11. Changes to This Policy

rlive may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you via the email address registered to your account before the changes take effect. Continued use of the platform after an updated policy is published constitutes your acceptance of the revised terms.

We encourage you to review this page periodically so you are always aware of how your information is being handled.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact our support team using the email address displayed in the footer of this page.

For general questions about your account, deposits, withdrawals, or games, the FAQ page is often the fastest place to start.